The mddigitalhub warranty is confined to the first purchaser of the mddigitalhub products only and is non-transferable.
The warranty services are limited to repair or replacement of the product only with no refund policy.
After the customer has filed our warranty claim form, our complain department representative will contact you as soon as possible.
If your product is damaged upon delivery, please contact us within 6 hours of receiving your product with a complete video of the parcel and the product. Our customer service team will give further instruction.
Do not accept any parcel without mddigitalhub Official Branded Flyer and also ensure that the shipment has not already been tempered or taped. It should be completely sealed. mddigitalhub is not responsible for any coverage if the customer receives the shipment as described above.
Proof of purchase is required to be presented for availing warranty services (Airwaybill or invoice)
The warranty shall begin from the date of shipment delivered.
mddigitalhub warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
While mddigitalhub will make every effort to carry out repair or replacement at the earliest, we would like to make it expressly clear that the we are under no obligation to do so in a specified period of time.
mddigitalhubshall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in mddigitalhub products.
mddigitalhub shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of mddigitalhub products nor will be able to provide any repairs or replacement for such issues.
mddigitalhub Warranty Is Not Applicable In Any Of The Following Cases:
The product is not operated according to the instructions given in the instruction manual.
Serial number mismatch of product & product box will not be entertained in warranty claim.
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage.
This warranty will automatically terminate on the expiry of the warranty period (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Deterioration or peeling of the color of the product due to normal wear & tear or usage.
Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.
mddigitalhub TH Pods with 1 Year + 1 Month Official Warranty
All TH Pods variants are applicable to a 3 Months Replacement warranty and 1 Year + 1 Month Repairable Warranty subject to the general guidelines mentioned.
Customers will only pay the service charges of Rs. 1,000 after the lapse of 3 months. Engineering cost, parts costs, delivery charges for sending the product back to the customer, and any other cost will not be charged during the 1-year + 1 month warranty period.
If any colored internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on a chargeable basis except the component replaced under warranty.
All other products
All Products except for TH Pods are applicable for a 7 days Replacement Warranty subject to the general guidelines mentioned.
In case of product replacement within the warranty period, if the product is out of stock, another model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date
